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What Information We Collect | What Information We
Disclose | Our Security Procedure | Purpose | Definitions
Authority | Privacy Principles | Disclosure of Privacy Principles |
Exceptions to Notice and Opt-Out Requirements for Service Providers
Training | Record Keeping and Reporting
Protecting your privacy is important to Home Savings Bank of
Wapakoneta and our employees. We want you to understand what information
we collect and how we use it. In order to provide our customers with a
broad range of financial products and services as effectively and
conveniently as possible, we use technology to manage and maintain
customer information. The following policy serves as a standard for all
Home Savings Bank employees for collection, use, retention, and security
of nonpublic personal information. What Information We Collect:
We may collect “nonpublic personal information” about you from the following
sources: • Information we receive from you on applications or other forms; •
Information about your transactions with us; and • Information we receive from
a consumer reporting agency. “Nonpublic personal information” is nonpublic
information about you that we obtain in connection with providing a financial
product or service to you. For example, nonpublic personal information includes
information regarding your account balance, payment history, and overdraft
history.
What Information We Disclose: We do not disclose any
nonpublic personal information about you to anyone, except as permitted by law.
We are permitted under law to disclose nonpublic personal information about you
to other third parties in certain circumstances. For example, we may disclose
nonpublic personal information about you to third parties to assist us in
servicing your loan or account with us, to government entities in response to
subpoenas, and to credit bureaus. We are also permitted under law to disclose
all of the information we collect to companies that perform marketing services
on our behalf with which we have joint marketing arrangements. If you decide
to close your account(s), or become an inactive customer, we will continue to
adhere to the privacy policies and practices described in this notice.
Our Security Procedures: We also take steps to safeguard customer
information. We restrict access to your personal and account information to
those employees who need to know that information to provide products or
services to you. Employees who violate these standards will be subject to
disciplinary measures. We maintain physical, electronic, and procedural
safeguards that comply with federal standards to guard your nonpublic personal
information. PURPOSE This policy reaffirms our bank’s
realization of, and respect for, the privacy expectations and rights of our
customers regarding financial information and other related information which
the bank has or gathers in the normal course of business. It is intended to
provide guidance to bank personnel as well as assurance to our customers. We
will also, of course, act in compliance with all applicable laws and
regulations. DEFINITIONS Employee: As used in this policy,
“employee” includes all directors, officers, and employees of the bank, as well
as, attorneys, agents, or outside vendors who become privy to customer
information. Consumer: An individual, or their legal representative, who
obtains or has obtained, a financial product or service from a bank that is to
be used primarily for personal, family, or household purposes. (An example of a
consumer would be a loan applicant. A consumer is not necessarily a customer.)
Customer: A person who has established a “continuing relationship” with our
bank. (For example, an approved loan applicant who signs a note would become a
customer.) Nonpublic Personal Information: Personally identifiable information
relating to a consumer, except when there is a reasonable belief that the
information is publicly available. (For example, the fact of a customer
relationship with the bank would presumably be nonpublic personal information.
It is only if personally identifiable information relating to a consumer is
publicly available that such information is excluded from nonpublic
information.) Publicly Available Information: Any information that a bank has
a reasonable basis to believe is lawfully made available to the general public
from federal, state, or local government records; widely distributed media; or
disclosures to the general public that are required to be made by federal,
state, or local law. (For example, a published telephone directory or the public
record of real estate transactions.) AUTHORITY The Board of
Directors has the ultimate responsibility to appropriately establish and
maintain this policy and assure that it is being observed in the daily
operations of the bank. The Managing Officer and/or the Assistant Managing
Officer will be responsible for carrying out this policy and making
recommendations to the Board of Directors as to necessary or desirable changes
to the policy. At a minimum, the privacy policy shall be reviewed annually.
PRIVACY PRINCIPLES The bank recognizes the following elements of
its privacy policy, which have become standard within the banking industry:
Note: Although the regulatory focus applies only to nonpublic personal
information about consumers who obtain financial products or services for
personal, family, or household purposes, our bank will also embrace these
principles and provide similar support to those companies or individuals who
obtain financial products or services for business purposes:
- Recognition of Customer’s Expectation of Privacy: Customers of the bank
are entitled to the absolute assurance that the information concerning their
financial circumstances and personal lives, which the bank has obtained
through various means, will be treated with the highest degree of
confidentiality and respect. Certain expectations of privacy also contain
legal rights of customers which are either granted or confirmed to them
through various federal and state laws and regulations. All employees are
directed by this policy to assure customers of the bank’s commitment to
preserving the privacy of their information.
In addition, the bank shall make customers aware of this commitment by
posting in the office. The bank’s privacy notice is included as part of this
policy.
- Use, Collection, and Retention of Consumer Information: It is the policy
and practice of the bank to collect, retain, and use information about
consumers and customers (both individual and corporate) only where the bank
reasonably believes the gathering of such information would be useful and
allowed by law to administer the bank’s business and/or to provide products,
service, or opportunities to its customers.
- Maintenance of Accurate Information: Management is directed to establish
procedures to ensure that, to the extent practicable, all customer financial
information is accurate, current, and complete in accordance with reasonable
commercial standards. The bank will respond promptly and affirmatively to
any legitimate customer request to correct inaccurate information, including
forwarding of corrected information to any third party who had received the
inaccurate information. The bank will further undertake to record that such
corrective action was requested by the customer and follow up with any third
parties to ensure that they have processed the correction.
- Limitation on Employee Access to Information: Management will take all
steps necessary to ensure that only employees with a legitimate business
reason for knowing personally identifiable customer information shall have
access to such information. To the extent practicable, access will be
limited by computer access codes and granting limited access to areas in
which sensitive customer information is retained. Employees will be informed
at the time of their initial employment of these standards and periodically
reminded of these standards during training sessions at least once during
each calendar year. Willful violation of this element of this policy will
result in disciplinary action against the offending individual. Inadvertent
violations will be dealt with in a manner to ensure that such violations are
not repeated.
- Protection of Information via Established Security Procedures: The bank
will maintain appropriate security standards and procedures to prevent
unauthorized access to customer information. Such procedures should prevent
access by not only unauthorized employees, but others as well. Such others
include, but are not limited to, all non-employees with otherwise legitimate
reasons for being on bank premises, computer “hackers”, and all intruders on
bank premises.
- Restrictions on the Disclosure of Customer Information: The bank will
not, except in cases allowed under the law, reveal specific information
about customer accounts or other nonpublic personal information to any
nonaffiliated third parties unless the customer has been provided the
required privacy disclosures and is given the opportunity to decline or “opt
out”.
- Maintaining Customer Privacy in Business Relationships with Third
Parties: If the bank is requested to provide personally identifiable
information to a third party and that request is in all respects consistent
with other elements of this policy, the bank will accede to the request only
if the third party agrees to adhere to similar privacy principles, no less
stringent than set forth in this policy, that provide for keeping such
information confidential.
DISCLOSURE OF PRIVACY PRINCIPLES Initial Privacy Notice:
At the time a consumer approaches the bank to obtain pre-qualifying
information
for a product or service, open an account, request a loan, transact a
banking service, or reestablish a
customer service, a privacy notice will be provided. The notice may be
delivered by hand, by mail, or
electronically, as specified in the pertinent banking regulation. If the
notice is provided electronically,
the consumer must be required to acknowledge receipt as a necessary
condition for obtaining a financial
product or service. Content of Privacy Notices: The privacy notice
provided initially and in subsequent annual issuance’s
will contain the following information:
- Insights regarding the information collected;
- Statement that the bank does not disclose any nonpublic personal
information about consumers or customers to anyone, except as permitted
by law;
- Statement that if a customer decides to close their account or
become an inactive customer, the bank will adhere to the privacy
policies and practices as described in the notice;
- Details regarding the bank’s policies and practices with respect to
protecting the confidentiality, security, and integrity of nonpublic
personal information.
Limitations: The bank will not be able to directly, or through any
future affiliation, disclose any nonpublic personal information about a
consumer to a nonaffiliated third party unless:
- The bank has provided the consumer with a revised privacy
notice;
- The bank has provided to the consumer an opt-out notice;
- The bank has given the consumer a reasonable opportunity, deemed
to be 30 days after the notice has been mailed, to opt out of the
disclosure before the institution discloses the information to the
nonaffiliated third party;
- The consumer does not opt out.
EXCEPTIONS TO NOTICE AND OPT-OUT REQUIREMENTS FOR SERVICE
PROVIDERS.
The bank does not provide opt-out option for customers or
consumers. The requirements for initial notice, and for service
providers, do not apply when the bank discloses nonpublic personal
information in the following circumstances:
- With the consent or direction of the consumer, provided that
the consumer has not revoked the consent or direction.
- For the following protective or legal situations:
a) To protect the confidentiality or security of the bank’s
records pertaining to the consumer, service, product, or
transaction.
b) To protect against or prevent actual or potential fraud,
unauthorized transactions, claims, or other liability.
c) For required institutional risk control or for resolving
consumer disputes or inquiries.
d) To persons holding a legal or beneficial interest relating to
the consumer.
e) To persons acting in a fiduciary or representative capacity
on behalf of the consumer.
- To provide information to insurance rate advisory
organizations, guaranty funds or agencies, agencies that are
rating the bank, persons that are assessing the bank’s
compliance with industry standards, and the bank’s attorneys,
accountants,
and auditors.
- To the extent specifically permitted or required under other
provisions of law and in accordance with the Right to Financial
Privacy Act, to law enforcement agencies.
- To consumer reporting agencies as permitted under the Fair
Credit Reporting Act, or from a consumer report reported by a
consumer reporting agency.
- In connection with a proposed or actual sale, merger,
transfer, or exchange of all or a portion of a business or
operating unit if the disclosure of nonpublic personal
information concerns solely consumers of such business unit.
- To comply with federal, state, or local laws, and other
applicable legal requirements (e.g. investigation, subpoena, or
summons by federal, state, or local authorities).
TRAINING Management and staff will receive
in-depth training on the bank’s privacy policy. Annually, this
training will be provided as a refresher to all management and
staff. It is critical that all new hires receive this training
before having access to any consumer and customer information.
Training schedules will be established and monitored by the
Managing Officer and Assistant Managing Officer. RECORD
KEEPING AND REPORTING The Managing Officer and
Assistant Managing Officer will maintain a separate file for the
purpose of retaining any customer complaints that relate to this
policy. The information regarding any complaint should include
the exact nature of the complaint, describe the corrective
actions taken, and confirm that the corrective actions resolved
the complaint. The Managing Officer and Assistant Managing
Officer will make an annual report to the Board concerning
customer complaints which shall include the frequency and nature
of such complaints and corrective actions taken. Complaints of a
nature sufficient to present a risk of regulatory enforcement
action and/or civil money penalties are required to be reported
if and when they occur.
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